Overview
Due to the nature of the services and products we provide, there are only a few cases in which we can process a refund or return:
- Your headstone or garden memorial arrived damaged.
We use the utmost care when transporting or shipping headstones and garden memorials to ensure they arrive safely to the cemetery or your home. However, occasionally there may be damage. If this is the case, we can either replace the headstone, return the headstone or garden memorial and give you a full refund, or give you a partial refund if you wish to keep it.
Please note, upon delivery to the cemetery, we ask the cemetery staff who received the stone to inspect the headstone for damage and sign a form saying it arrived in perfect condition. Lost Coast Memorials is not liable for damage sustained after cemetery staff has inspected and acknowledged the condition the headstone arrived in.
- There is an error on the headstone or garden memorial that was not present on the proof you approved.
While this is not typical, if somehow during production an error in spelling or layout occurs that differs from the proof you approved, we can either replace the headstone, return the headstone or garden memorial and give you a full refund, or give you a partial refund if you wish to keep it.
If you have approved the proof we sent you and there is an error, it is very important you notify us immediately. There are usually several business days between approving the proof and beginning the process, up to several weeks. However, once you have been notified your headstone has gone to production, we are unable to correct any errors on the proof that you approved. Lost Coast Memorials is not liable for errors in name(s), dates, layout, etc. once you have approved the proof.
- You have changed your mind about the purchase and you have not yet been notified your headstone has gone to production.
If you have changed your mind and decided against the purchase of your headstone or garden memorial after placing your order, but you have not yet received notification through email or by phone that your headstone has begun production, we can issue you a full refund. Once you have been notified that your headstone or garden memorial has begun production, we are unable to issue a refund.
Refunds
Once your return is received at our warehouse and inspected, we will send you an email to notify you that we have received your returned item.
If the return is acceptable, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within about 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lostcoastmemorials.com
Shipping returns
If you are returning your product and you are between Fortuna and Trinidad, please call us at (707) 440-9625 to schedule a pick up.
If you are outside of the Fortuna to Trinidad area, you will be responsible for bringing the product to our warehouse or shipping it back to us.
Please call us at (707) 440-9625 to coordinate the return of your product.
Need help?
Contact us at info@lostcoastmemorials.com or call us at (707) 440-9625 for questions related to refunds and returns.